Symphony is the new computer system Jefferson Parish Library will use to promote, manage, and circulate the library’s collection. If you use Jefferson Parish Library, you should know about our switch to Symphony because, while we are changing systems, it will temporarily affect your experience at the library.
First of all, the GO LIVE DATE for Symphony is August 19. That is when we plan to have all the major work done. But, you will start seeing library services temporarily affected starting August 16 when we begin the transition to Symphony.
What will change?
Most of the big changes with Symphony will be behind the scenes. However, beginning August 16, be ready for the the following library services to be temporarily affected:
1) All items will be checked out by library staff. They will have to do this manually while the computer system is switching over to Symphony. So, it may take a little longer than usual. We know this may not always be ideal - but it is only temporary. Our staff is fast and good at what they do, and, they will get you in and out of the check out as quickly as possible.
2) Self checkout machines will not be used for checkouts. If you are used to coming to the library, making your selections, and then using the bar code reader at the self checkouts - be prepared to change your routine temporarily. Because the computer system will not be available during the transition, the self checkout machines won't be available either.
You can still use the self checkouts to dispense DVDs (where those machines are available). But, the DVDs must then be checked out by staff.
3) There will be no telephone notifications for holds. Instead, they will be mailed.
4) No new library cards will be issued. Of course, if you are a user of Jefferson Parish Library, you probably already have a library card. If you have family or friends who do not have a library card, tell them to get one - but not until after August 19, when the new system is ready.
Some of these changes may still be limited after the GO LIVE DATE: August 19 – but only temporarily.
Check this website for updates on the switch to Symphony.
